Refunds & Returns

Your warranty rights always apply. Items that arrive dead-on-arrival or develop a covered fault are handled under the manufacturer's warranty (the term is shown in each product's specifications) — contact us right away and we will help with the replacement or service process. UAE-sourced items are serviced at the brand's authorised UAE service centres; other items are serviced in-house at our Dubai shop.

Every item is ordered specifically for you: as soon as you place your order it is confirmed and sent to our supplier. For this reason, an order cannot be cancelled or changed once it has been placed, and we cannot accept change-of-mind returns.

If we are unable to source an item you have ordered, we will cancel it ourselves and refund you in full.

Approved refunds are made to your original payment method. Once approved, refunds are typically processed within 7–14 business days, subject to your bank or card provider.

Contact us any time via our contact page — WhatsApp, phone or email — and we'll sort it out.